Our Salon & Spa Policies
We are always interested in hearing how we may serve you better. Please feel free to submit your suggestions/comments by contacting our operations manager at 540-785-4004 or via email email@example.com. We always love to read your reviews and feedback on our Review page. As a valued guest, we take your feedback very seriously and will carefully consider all remarks.
We are here to accommodate your needs as a team. Please do not feel as if a service provider will be offended if you choose to try the talents of another team member.
Prices for services and products are subject to change without notice. To better meet your needs, we have established service price levels based on team members’ experience, training and accomplishments.
All packages, group appointments, bridal parties, service visits lasting two or more hours, new guest color appointments and service appointments with multiple service providers, are subject to 50% deposit.
We respectfully request that all date changes or cancellations be made 24 hours before your scheduled appointment. 48-hour notice is requested for multiple services or spa package. Failure to cancel with a minimum 24-hour notice will result in a credit card charge for half of the service’s value before being able to rebook another service.
To ensure a relaxing experience for our Tulip guests, we encourage guests to silence all cell phones.
We love our children and grandchildren. However, out of respect for our other guests and for their own safety, children (12 and under) are not allowed in the service areas unless they are receiving a service themselves. Also, children may not be left in the retail area unless supervised by an adult at all times…Tulip appreciates your cooperation.
Busy schedules may occasionally force you to arrive late. We promise to make our best effort to fit your service into the schedule. If you are more than 10 minutes late, we may have to modify your service or have another available hair designer complete your service. If you are more than 20 minutes late, we will try to complete the service if time allows, or reschedule you for another time.
REDOS FOR HAIR SERVICES
Requests must be made within 24 hours from date of service. Redos will be performed by the same stylist or one at the same level.
Occasionally we may be running behind. When we do we will communicate with you. Our Guest Services staff will monitor your progress while you are waiting and ask our team to help get you started. If you wait longer than 20 minutes, we will offer you the option of continuing to wait or reschedule you for a future appointment.