Policies

Our Salon & Spa Policies

SUGGESTIONS/COMMENTS

We are always interested in hearing how we may serve you better. Please feel free to submit your suggestions/comments by contacting our operations manager at 540-785-4004 or via email info@tulipsalonspa.com. We always love to read your reviews and feedback on our Review page. As a valued guest, we take your feedback very seriously and will carefully consider all remarks.

GUEST SERVICES

We are here to accommodate your needs as a team. Please do not feel as if a service provider will be offended if you choose to try the talents of another team member.

PRICES

Prices for services and products are subject to change without notice. To better meet your needs, we have established service price levels based on team members’ experience, training and accomplishments.

DEPOSITS

All packages, group appointments, bridal parties, service visits lasting two or more hours, new guest color appointments and service appointments with multiple service providers, are subject to 50% deposit.

CANCELATION POLICY

We respectfully request that all date changes or cancellations be made 24 hours before your scheduled appointment. 48-hour notice is requested for multiple services or spa package. Failure to cancel with a minimum 24-hour notice will result in a credit card charge for half of the service’s value before being able to rebook another service.

CELL PHONES

To ensure a relaxing experience for our Tulip guests, we encourage guests to silence all cell phones.

CHILDREN

We love our children and grandchildren. However, out of respect for our other guests and for their own safety, children (12 and under) are not allowed in the service areas unless they are receiving a service themselves. Also, children may not be left in the retail area unless supervised by an adult at all times…Tulip appreciates your cooperation.

ARRIVING LATE

Busy schedules may occasionally force you to arrive late. We promise to make our best effort to fit your service into the schedule. If you are more than 10 minutes late, we may have to modify your service or have another available hair designer complete your service. If you are more than 20 minutes late, we will try to complete the service if time allows, or reschedule you for another time.

REDOS FOR HAIR SERVICES

Requests must be made within 24 hours from date of service. Redos will be performed by the same stylist or one at the same level.

RETURNS

The Employees of Tulip Salon & Spa pride themselves on providing you with exceptional service and quality customer care.  All our stylist are professional, educated and experienced and will provide you with the best hair care service possible.

Menu prices listed in the Service Menu are base prices.  The price of your service may vary from the listed price based on the service(s) you receive, as well as the length of your hair.  Your stylist will inform you of the price before she/he begins your service.  Payment for salon services is expected to be paid at the time of service.

Consultations for all hair services are offered free of charge and are highly recommended for first time guests and for chemical services.  During the consultation, should there be any previous over-processing due to prior chemical services, heat damage, or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your services is started.

We do not issue refunds on salon services.  However, should you have any questions or concerns about the service you have received in the salon, please notify a salon coordinator within 24 hours of your service.  If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected.  At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only within the two weeks of the initial service

WAITING

Occasionally we may be running behind. When we do we will communicate with you. Our Guest Services staff will monitor your progress while you are waiting and ask our team to help get you started. If you wait longer than 20 minutes, we will offer you the option of continuing to wait or reschedule you for a future appointment