Policies

Suggestions/Comments

We are always interested in hearing how we may serve you better. Please feel free to submit your suggestions/comments by contacting our operations manager at 540-785-4004 or via email info@tulipsalonspa.com. We always love to read your reviews and feedback on our review tab. As a valued guest, we take feedback very seriously and will carefully consider all remarks.

Guest Services

We are here to accommodate your needs as a team. Please do not feel as if a service provider will be offended if you choose to try the talents of another team member.

Prices

Prices for services and products are subject to change without notice. To better meet your needs, we have established service price levels based on team members experience and training.

Cancellation Policy

We respectfully request that all date changes or cancellations be made 24 hours before your scheduled appointment. 48-hour notice is requested for multiple services or spa package. Last-minute cancellations are costly to the salon and our staff. Therefore, failure to cancel with a minimum 24-hour notice will result in a credit card charge for half of the service's value before being able to rebook another service.

Cell Phones

To ensure a relaxing experience for our Tulip guests, we encourage guests to silence all cell phones.

Children

We love our children and grandchildren. However, out of respect for our other guests and for their own safety, children (12 and under) are not allowed in the services areas unless they are receiving a service themselves. Also, children may not be left in the retail area unless supervised by an adult at all times.... Tulip appreciates your cooperation.

Arriving Late

Busy schedules often force you to arrive late. We promise to make our best effort to fit your service into the schedule. If you are more than 10 minutes late, we may have to modify your service or have another available hair designer complete your service. If you are more than 20 minutes late, we will try to complete the service or reschedule you for another time.

Redos for Hair Services

Requests must be made within 24 hours from date of service. Redos will be performed by the same stylist or one at the same level.

Waiting

Occasionally we may be running behind. When we do we will communicate with you. Our front desk will monitor your progress while you are waiting and ask our team to help get you started. If we make you wait longer than 20 minutes, we will offer you the option of continuing to wait or reschedule you for a future appointment.